If your order is received before 1:00 PM (GMT+1), it will be processed the same day.
Processing time: 1–3 days (Mon–Sat)
Delivery time: 3–8 days (Mon–Sat)

At Sevana, we are committed to sustainability and reducing our environmental impact. We bundle orders and ship them once a certain volume is reached, to minimize unnecessary emissions.

You have the right to return your order within 30 days of receipt, without giving any reason.
Return costs are at the customer's expense.

To initiate a return, please contact us at klantenservice@sevana.nl.
Refunds will be processed within 7 days of us receiving the returned item, provided it is in perfect condition.

We reserve the right to approve or reject any order, even after confirmation.
Orders that have already been packed or shipped cannot be cancelled.

If you received an incorrect, missing, or defective item, please contact us within 7 days of delivery with your order number, photos of the item, and a brief description of the problem.
We will resolve this as soon as possible.

Ja. Alle betalingen worden verwerkt via een beveiligd SSL-versleuteld platform.
Uw kaartgegevens worden nooit opgeslagen op onze servers.

Standard shipping is currently free.

U ontvangt een track & trace-e-mail zodra uw bestelling aan de vervoerder is overhandigd.
Als uw bestelling in meerdere pakketten wordt verzonden, ontvangt u voor elke zending een trackingnummer.

Het kan 1-2 werkdagen duren voordat de vervoerder de trackinginformatie bijwerkt.

Exchanges are not possible.
If you need a different size or color, please return the item and place a new order.

Neem onmiddellijk contact met ons op via klantenservice@sevana.nl.
Wij doen ons best uw bestelling bij te werken voordat deze wordt verzonden.